Contact Us

Support Hours: M-F 9am-5pm PST

Phone: 1-877-RIDE1UP (1-877-743-3187)
Email: fill out contact form below for technical support

Our US based support team operates via email using the Contact Us form. Most inquiries can be answered quickest by searching our Support Page.

Important: For technical support, please include photos and/or videos to help our team expedite your inquiry.

Our product warehouses are located in Sparks Nevada and Salt Lake City Utah, but our operations are based out of San Diego, California.


Service & Support

Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.

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1-Year Warranty*

Every Ride1Up ebike Comes With a Warranty Against Manufacturing Defects. *Terms Apply

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30-Day Returns*

We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply

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Free Shipping

On All Bikes to Contiguous 48 States. $100 Direct Shipping to Canada. Exclusions Apply.

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