Shipping Info

Shipping Method and Tracking

We select the lowest rate ground shipping in the United States. We allow multiple shippers to compete against each other to offer the lowest shipping price. Therefore, we typically cycle between GLS, FedEx, UPS, or LTL freight carriers depending on your specific region and who offers the lowest rate. Within 1-2 business day of placing your order, you will receive:

    • An automatic welcome email from Ride1UP containing helpful information pertaining to your order.
    • An additional, separate email from our shipping facility containing clickable links for your specific shipping carrier.
      – Please use this number to track your shipment. Plan accordingly for your delivery date to reduce the risk of package theft.
    • Bikes are shipped “Signature Required” due to the high value of the item.


Shipping Cost

    • Shipping within the contiguous United States is FREE.
    • Shipping to Hawaii and Alaska starts at $400 per bike with some model exclusions – Gravel Edition Roadster, Prodigy, Cafe Cruiser, Rift, and Revv 1 models are unavailable for direct shipment to HI and AK.
    • Shipping to Canada starts at $100 per bike with some model exclusions. The Revv 1 is currently unavailable for direct shipment to Canada. The Gravel Edition Roadster, Rift, Prodigy, and Cafe Cruiser models require a $400 shipping fee due to shipping dimensions. Sales to Canada are in USD and the importer may or may not face import duty charges depending on Canadian customs – we have experienced variable enforcement.


Shipping Savings

One of the reasons we are able to offer an unbeatable value compared to our competitors is our shipping methodology.  We spend a bit more than most on packing our bikes as securely as possible into a box smaller than any ebike boxes you are likely to see (short of folding bikes). Our compact packing allows us to ship with domestic carriers under oversized packing restrictions and other extra surcharges that different ebikes would otherwise face. This allows us to save considerably in our shipping costs as opposed to other freight services.

Guess what? We pass those savings directly onto you. We do everything possible to avoid unnecessary costs to the consumer. No one wants more of their ebike budget going to the shipping companies.

Locations Where Direct Shipment Is Unavailable

    • We CANNOT ship to P.O. boxes or overseas military addresses.
    • We CANNOT ship to Europe.
    • You can use a shipping forwarder to deliver to your location in both cases.
    • We CANNOT ship the Revv 1 to Canada at this time.


Estimated Days In Transit Once Shipped

Shown below are general FedEx estimates under normal conditions. At times, specific hubs or destinations may experience delays or alternate shipping companies may be selected for your shipment.

LTL freight deliveries typically take up to 5-10 business days once your ebike leaves our warehouse, depending on your location and delivery appointment availability.

These are general estimates and RIDE1Up cannot guarantee transit and delivery timelines.



Service & Support

Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.

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1-Year Warranty*

Every Ride1Up ebike Comes With a Warranty Against Manufacturing Defects. *Terms Apply

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30-Day Returns*

We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply

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Free Shipping

On All Bikes to Contiguous 48 States. $100 Direct Shipping to Canada. Exclusions Apply.

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